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Privacy Policy

 

 

Copier Laptop Cartridge Essentials (Pty) Ltd is compliant with The General Data Protection Regulation (GDPR)

 

It means that we are open about our methods of tracking and use of the visitors’ personal data, and you can freely check what exactly we’re doing to it.

At clcessentials.co.za  we collect:

 

Your name and surname

Your email address

Your physical address

Your phone number

 

The data about the browser and device you use to view the site

The way you navigate the site

 

We gather your contact details because they are necessary to accept and process your orders, and to make sure you’ve got your packages.

 

We gather the details of your technical equipment and on-site behavior in order to make our site more user-friendly, and to personalize our site services for you (for example, to automatically switch the store to the mobile version.)

Our site works with outer companies that help us provide the best service for you, and these third parties also use some of the personal details you’re leaving. We limit the data they can access to only what is necessary for them to perform their obligations.

 

Payment services use your credit card number, your name and surname to verify and process your payments for our products

 

Our manufacturers and stock keepers use the data of your order contents to assemble the necessary package for you

 

Postal services use your first name, last name, and physical address to arrange the product delivery for you

Mass mailing services use your email address to send you emails (if you have subscribed for them)

If you keep browsing our website after reading this Privacy Policy, you give us the consent to use your personal details for the purposes explained above.

 

If you don’t agree to these terms, please leave the website.

 

You can email us at jj@clcessentials.co.za and ask:

 

To delete your personal details from our system

 

To withdraw your consent (if you previously agreed to provide us with the data, but then changed your mind)

 

 

We are doing our best to guarantee the security of your personal details while keeping and using them.

 

Thank you for your cooperation!

 

 

Refunds & Returns Policy

 

 

Order cancellation

 

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.

 

Refunds

 

Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer absolute satisfaction guarantees that ensure you’ll receive your item on time and as described.

Our highest priority is to make you happy, so everyone who shops receives the following guarantees:

 

full refund if you don’t receive your order;

full refund if your order does not arrive within the guaranteed time

full or partial refund if the item is not as described or damaged;

full refund if you do not want the product you have received (but you must return the item at your expense and the item must be unused).

 

Full refunds are not available under the following circumstances:

 

your order does not arrive due to factors within your control (e.g. providing the wrong shipping address);

your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

 

You can submit refund requests within:

 

10 business days after the order is delivered;

Guaranteed time since your order was placed. You can do it by sending a message on jj@clcessentials.co.za

 

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

 

Easy Returns

 

All our products are backed with a 60-day money back guarantee. Just send us a message using the email on Contact Us page or contact us at jj@clcesstials.co.za and we will refund the purchase price.

 

We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.

 

Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!

 

Please do not send your purchase back to us unless we authorize you to do so.

 

 

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