Returns & Refunds Policy

We want you to feel confident and happy with your purchase. If something isn’t right, we’re here to help and make the process as smooth as possible.

1. Return Eligibility

You may request a return within 7 days of receiving your order.

• Items must be unused.
• Items must be returned in their original packaging.
• Items must be in the same condition as when received.

This ensures that products remain safe, clean, and functional for all customers.

2. Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, please contact us as soon as possible. We may request a photo of the issue so we can assist quickly. In these cases, we will cover the cost of return shipping or replacement.

3. Returns for Other Reasons

If you would like to return an item for any reason other than damage or error (for example: change of mind), the return shipping cost will be your responsibility.

4. Refund Process

Once the returned item is received and inspected:

• We will notify you of approval or denial.
• If approved, the refund will be processed to your original payment method.
• Refund speed depends on your bank or payment provider.

5. Non-Returnable Items

Certain items cannot be returned for hygiene, safety, or technical reasons, including:

• Consumables (e.g., inks and toners once opened).
• Electronic components that have been installed, used, or altered.
• Items not returned in original condition or packaging.

6. Need Assistance?

If you have any questions, concerns, or need help with the return process, we are always ready to assist.

Contact Information

Email: jj@clcessentials.co.za
Phone: +27 664341026 / 787484205
Company: Copier Laptop Cartridge Essentials (Pty) Ltd t/a CLC Essentials

Last updated: October 31, 2025